EU & USA: We ship with Dhl and Fed Ex and the delivery time is normally 2-5 working days. For the rest of the world the shipping times depends on your country but it´s normally 4-12 working days.
Free shipping for orders more than 150 USD for US/ 120 Euro for EU / 1000 SEK for Sweden
Cost for orders that are not eligible for free shipping:
Sweden 69 SEK
EU 15 €
USA 28 USD
Rest of the world 40 USD
For more info go to shipping & Returns
You are welcome to return the clogs for a refund or an exchange as you prefer. Items should be returned within 30 days of shipment enclosing the return form. Please make sure your items are returned new, unused and with all Calous packaging included. Returns that do not meet our policy will not be accepted and will be sent back to you.
USA & Canada
We have a local returns point in the USA so please email firstname.lastname@example.org so we can give you the details of our returns facility there. Please be aware that the cost of returning the goods to our returns facility is your responsibility.
In case there is not included a return label with your order, please send us an email to email@example.com and we will assist you.
Our returnlabel give a guaranteed delivery service.
Return shippingcost with our prepaid label:
Sweden: 69 SEK
EU: 15 Euro
If you at delivery refuse to sign for the ordered package or if it´s not picked up at the pick-up point you will be charged an additional fee of 30 euro/300 sek/30 usd excluding from the shipping cost. The fee covers the costs of extra handling.
if you change your mind right when the package was sent from us, you must still pick up the package at your delivery point and send it back to us.
Shoes that are too long
Let a heel filling do the job! You can buy a self-adhesive heel grip at most cobblers and in many shoe stores. Attach the grip at the back of your shoes. Another option is to let the cobbler do the job. Then you can also choose different thicknesses of leather for a more precise fit. That´ll be less visible than a self-adhesive grip.
A little too big shoes
If your boots or clogs have the right length but still are a little big, it is usually enough to put in an insole. There are lots of different soles to use, even anatomic ones. We recommend leather soles that allow your feet to breathe.
A little too tight shoes
If your shoes are a little too tight, they will probably fit better after a little use, when the leather has formed to the foot. But you can also let a cobbler stretch your shoes.
You can actually make the shoe both longer and wider and a little higher over the instep if needed. It´s possible to stretch the skin about one size of the width and half size of the length.
If the shoes don´t fit your heels, the cobbler can use a heel grip to reduce the space, or you can buy a heel grip and attach it to the back of the shoe for a better fit.
In the same way, your cobbler can use an "extra tongue" on the inside at the instep, which reduces your shoes height.
To keep the shape of your clogs, we recommend using a Shoe Tree. Red Cedar wood is perfect for shoes, it absorbs moisture and odors and keep your clogs in good condition.
We are here to help you!
If you have any questions, we are here to help you. With these simple tips and our guidance, we hope to reduce the number of returns and contribute to fewer transports. For the sake of the environment and for your convenience.
Carina & Mats