SHIPPING & DELIVERY
EU & USA: We ship with UPS and Fed Ex and the time of delivery is normally 2-7 working days from confirmation of order. For the rest of the world the delivery time is 4-12 working days.
Please note that these are expected delivery times and it will sometimes take longer.
DUTY & TAXES
Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address.
Any taxes, duty or custom fees on shipments outside the EU are the responsibility of the customer and cannot be reclaimed.
EU and USA: There is no import duty.
For online purchases, we will accept clogs not worn, used or damaged for a refund if received within 30 days of dispatch, enclosing name and order number. Please state the return reason. Once the clogs are accepted back into stock you will be issued with a refund which usually takes between 10-12 working days.
We regret postage and packaging cannot be refunded. Nor can customs, import duties or taxes paid outside of EU. If for any reason you wish to return your unworn Calou clogs:
For EU: In case there is not included a return label with your order, please send us an email to firstname.lastname@example.org and we will assist you.
Our returnlabel give a guaranteed delivery service.
Return shippingcost with our prepaid label:
Sweden: 69 SEK
EU: 15 Euro
Or for US customers:
Please send an e-mail to email@example.com
We have an adress in US for the returns. Please be aware that the cost of returning the goods to our returns facility is your responsibility.
Please send the shoes via a guaranteed delivery service as we cannot be held liable for any goods lost in transit to us.
If you would like to exchange your clogs you will have to make a new purchase online.
If you at delivery refuse to sign for the ordered package or if it´s not picked up at the pick-up point we will charge 30 euro.
TERMS & CONDITIONS
We accept Visa, Mastercard and you can also pay using Pay Pal and Klarna.
Your card details are sent through a strongly encrypted connection directly to the bank. Calou Stockholm does not have access to any information about the card or your bank account. The secure server software ( SSL) is one of the industry standards and among the best software available today for secure commerce transactions.
We will debit your card when you check out at the cashier in the webshop and confirm your order.
Confirmation of order
Once your clog order has been received by us, you will receive a confirmation e-mail. Do not hesitate to contact us in case you have not received a confirmation email.