SHIPPING & RETURNS
Free shipping in Europe for orders more than 150 euro/EU and 1500 sek/Sweden
Free shipping in USA for orders more than 250 USD
Cost for orders that are not eligible for free shipping:
Shipping cost:
Sweden 79 SEK
Europe 12 €
USA/Canada 17 USD
Rest of the world 40 USD
EU & USA: We ship with Dhl and Fed Ex and the time of delivery is normally 2-5 working days from confirmation of order. For the rest of the world the delivery time is 4-8 working days.
Please note that these are expected delivery times and it will sometimes take longer.
Tracking
When your order has been shipped you will receive an e-mail with a tracking link so you can follow your order.
DUTY & TAXES
Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address.
Any taxes, duty or custom fees on shipments outside the EU are the responsibility of the customer and cannot be reclaimed.
EU : There is no import duty.
USA: Orders under US$800 are free from any import duties and will not attract any extra fees. Orders over US$800 will be liable for import duties which you will have to pay directly to the courier on delivery.
RETURN POLICY
For online purchases, we will accept shoes not worn, used or damaged for a refund if received within 30 days of dispatch, enclosing return form. Please state the return reason. Once the clogs are accepted back into stock you will be issued with a refund which usually takes between 2-5 working days.
We regret postage and packaging cannot be refunded. Nor can customs, import duties or taxes paid outside of EU. If for any reason you wish to return your unworn Calou clogs:
For EU: In case there is not included a return label with your order, please send us an email to info@calou.se and we will assist you.
Our returnlabel gives a guaranteed delivery service.
Return shippingcost with our prepaid label:
Sweden: 79 SEK
EU: 15 Euro
USA
Please send an e-mail to info@calou.se
Prepaid label cost to our returns Point in US is USD 15
In case you don´t use the label, please send the shoes via a guaranteed delivery service as we cannot be held liable for any goods lost in transit to us. Please be aware that the cost of returning the goods to our returns facility is your responsibility.
The rest of the world:
Please send an e-mail to info@calou.se
If you would like to exchange your clogs you will have to make a new purchase online.
Declined items
If you at delivery refuse to sign for the ordered package or if it´s not picked up at the pick-up point you will be charged an additional fee of 30 euro/300 sek/30 usd excluding from the shipping cost. The fee covers the costs of extra handling.
if you change your mind right when the package was sent from us, you must still pick up the package at your delivery point and send it back to us.
TERMS & CONDITIONS
Payment types
We accept Visa, Mastercard and you can also pay using Pay Pal and Klarna.
Security information
Your card details are sent through a strongly encrypted connection directly to the bank. Calou Stockholm does not have access to any information about the card or your bank account. The secure server software ( SSL) is one of the industry standards and among the best software available today for secure commerce transactions.
We will debit your card when you check out at the cashier in the webshop and confirm your order.
Confirmation of order
Once your order has been received by us, you will receive a confirmation e-mail. Do not hesitate to contact us in case you have not received a confirmation email.
Shoes that are too long
Let a heel filling do the job! You can buy a self-adhesive heel grip at most cobblers and in many shoe stores. Attach the grip at the back of your shoes. Another option is to let the cobbler do the job. Then you can also choose different thicknesses of leather for a more precise fit. That´ll be less visible than a self-adhesive grip.
A little too big shoes
If your boots or clogs have the right length but still are a little big, it is usually enough to put in an insole. There are lots of different soles to use, even anatomic ones. We recommend leather soles that allow your feet to breathe.
A little too tight shoes
If your shoes are a little too tight, they will probably fit better after a little use, when the leather has formed to the foot. But you can also let a cobbler stretch your shoes.
You can actually make the shoe both longer and wider and a little higher over the instep if needed. It´s possible to stretch the skin about one size of the width and half size of the length.
Loose heels
If the shoes don´t fit your heels, the cobbler can use a heel grip to reduce the space, or you can buy a heel grip and attach it to the back of the shoe for a better fit.
In the same way, your cobbler can use an "extra tongue" on the inside at the instep, which reduces your shoes height.
Shoe Tree
To keep the shape of your clogs, we recommend using a Shoe Tree. Red Cedar wood is perfect for shoes, it absorbs moisture and odors and keep your clogs in good condition.
We are here to help you!
If you have any questions, we are here to help you. With these simple tips and our guidance, we hope to reduce the number of returns and contribute to fewer transports. For the sake of the environment and for your convenience.
Happy thoughts!
Carina & Mats