We aim to dispatch all orders from Sweden within 24 business hours on weekdays.

• Sweden: 1–3 business days
• Europe: 2–5 business days
• Outside Europe: 3–6 business days

Please note that delivery times are estimates and may vary during busy periods.

Yes, Calou ships to many countries worldwide.

Yes. We offer free shipping on orders over 3000 SEK in Sweden and 300 EUR in EU.

Yes. Once your order has shipped, you will receive tracking details by email or SMS.

A pre-order allows you to reserve a style before it is ready to ship. Estimated delivery time will be shown on the product page or shared after purchase

We accept returns within 30 days of your order date, or within 30 days of receiving pre-ordered items. Returned items must be unworn, unused and in their original condition.

Yes. If your shoes are not the right size, we are happy to offer an exchange, subject to availability.

Free size exchanges are available for Sweden and EU customers when exchanging the same style and colour. Exchanges are only available for full-price items.

Items discounted by 40% or more may only be returned for store credit. Items discounted by 50% or more are final sale and cannot be returned.

Refunds are issued to the original payment method once your return has been received and approved. Please allow 3–5 business days for the refund to be processed.

• EU orders: no additional customs charges
• USA, UK, Norway and Switzerland: duties and import taxes are included at checkout
• Other countries outside the EU: customs duties or import fees may apply locally

Calou Stockholm is a Swedish footwear brand creating clogs, boots and sandals designed for all-day comfort and timeless Scandinavian style.

Calou combines the character of classic clogs with soft, flexible and shock-absorbing soles for a more comfortable everyday experience.

Yes. Calou shoes are designed for long days when both comfort and style matter.

Calou shoes are designed in Stockholm and handcrafted in Italy and Portugal.

Calou creates clogs, boots, sandals and selected accessories designed to combine style, comfort and versatility.

You are always welcome to contact us at info@calou.se.