FAQ

What makes Calou different from traditional wooden clogs?

Calou reimagines the traditional clog through a Scandinavian lens — timeless in appearance, yet designed for modern comfort. Our shoes combine the character of classic clogs with soft, flexible, shock-absorbing soles for a lighter and more effortless feel.

Are Calou shoes comfortable enough to wear all day?

Yes. Comfort is at the heart of every Calou design. Our shoes are created to support everyday wear, whether you are moving through the city, standing for long hours, or simply looking for elegant comfort from morning to evening.

How do Calou shoes fit?

Fit may vary slightly depending on the model. In general, most Calou styles fit true to size, but we recommend reading the size guidance on each product page before ordering.

I wear a half size. What should I do?

Because fit can vary depending on the model, we recommend checking the size guidance on the product page first. If you are between sizes, we generally recommend choosing the larger size.

What materials do you use?

Calou shoes are made from carefully selected leather and other high-quality materials, chosen for their comfort, durability, and refined finish.

Where are Calou shoes made?

All Calou shoes are designed in Stockholm and handcrafted in Europe, mainly in Italy and Portugal.

How should I care for my shoes?

To preserve the beauty and longevity of your shoes, we recommend using suitable care products and protecting the leather from excessive moisture. With regular care, your Calou shoes will remain beautiful for many seasons.

I just placed my order. What happens now?

Once your order is placed, you will receive a confirmation email. As soon as your order has shipped, you will receive tracking details by email.

Can I change or cancel my order?

If your order has not yet been packed or shipped, we may still be able to help. Please contact us as soon as possible at info@calou.se

Will sold out styles be restocked?

Selected styles may return, but we cannot guarantee restocks. If an item is sold out, we recommend joining the waitlist on the product page or contacting us directly.

What is a pre-order?

A pre-order allows you to reserve a style before it is ready to ship. Estimated delivery timing will be shown on the product page or shared with you after purchase.

Do you ship internationally?

Yes, Calou ships to many countries worldwide.

How long does shipping take?

Orders are usually dispatched within 24 hours on business days. Delivery times vary by destination, but most EU and US orders arrive within 2–6 business days after dispatch.

How much does shipping cost?

Shipping costs depend on your destination.

Free shipping

Sweden: free shipping on orders over 3000 SEK
Europe: free shipping on orders over 300 EUR

Standard shipping rates

Sweden: 89 SEK
EU: 12 EUR
USA/Canada: 20 USD
Rest of the world: 36 EUR

The exact shipping cost for your order is always shown at checkout.

Are customs duties and taxes included?

For the US, UK, Norway, and Switzerland, duties and import taxes are included at checkout. For other countries outside the EU, customs charges may be applied separately by the local customs authority or carrier.

Can I get a refund on customs duties or import taxes?

We cannot refund any import duties or taxes that were not included at the time of purchase.

How can I track my order?

Once your order has shipped, you will receive a tracking link by email or SMS.

What is your return policy?

We accept returns within 30 days of your order date, or within 30 days of receiving pre-ordered items. Returned items must be unworn, unused, and in their original packaging.

Can I return my shoes if they do not fit?

Yes. Shoes may be returned as long as they are unworn and returned in their original condition.

Do you offer exchanges?

Yes. If your shoes are not the right size, we are happy to offer an exchange, subject to availability.

Are exchanges free?

Free exchanges are available for customers in Sweden and the EU when exchanging for the same style and colour.

Can I return sale items?

Items discounted by 40% or more may only be returned for store credit. Items discounted by 50% or more are final sale and cannot be returned.

When will I receive my refund?

Refunds are processed once your return has been received and approved. The refund will be issued to the original payment method, and it may take a few business days before the funds appear in your account.

How can I contact you?

You are always welcome to contact us at info@calou.se.

Do you offer wholesale?

Yes. For wholesale inquiries, please contact us at info@calou.se