FAQ

CAN I RETURN THE CLOGS IF THEY DON´T WORK OUT?

absolutely, Unworn items can be returned for an exchange or a refund. If you would like to exchange your clogs you will have to make a new purchase online. Please note that we do not cover the shipping cost for the returned shoes.

We simply ask that you try the shoes on over a clean, carpet surface until you´re certain you want to keep them, and that you return them with all their original packaging and with no damages to the shoe box. Items with worn soles or missing or damaged packaging will be rejected and returned to sender. 

WHAT ABOUT EXCHANGES?

If you would like to exchange your items you will have to send them back for a refund and make a new purchase online.

I JUST PLACED MY ORDER, WHAT NOW?

Your shoes are getting packed and will be on your feet in no time. You will receive an order confirmation to the e mail address provided at check out and another one when your order ships.

WHAT´S  A PRE-ORDER?

Sometimes we get so excited about a style that we want to share them with you before the factory is finished making them. When you pre-order a shoe, it basically means you are buying the shoe now but it will ship out a little bit later. It´s just like a regular order and you can still return them if they don´t  work out.

WHEN WILL MY ORDER SHIP?

Your order will ship from our warehouse within 48 hours of being placed. Please note, we are a small team so we do not ship on weekends or holidays. 
For EU and USA the UPS and Fed Ex shipping time is 2-6 working days.

DO YOU SHIP INTERNATIONALLY?

Yes we do! Please note, customs charges and / or import duties are not included in the estimate or in the price you pay at checkout. Customs fees and duties will be billed by the carrier after your order is shipped and may vary from country to country. If you for any reason want to return the goods Calou can not give a refund of any customs or import duty or taxes paid outside of EU.

WHAT IS THE SHIPPING COST?

For EU the cost is 15 Euro. For orders exceeding 100 euro are free.
For USA and Canada the cost is 19 euro/24 USD. Orders exceeding 120 Euro / 150 USD are free.
For Sweden the cost is 69 Sek but free for ordervalue more than 1000 Sek

PAYMENTS

Secured and trusted checkout with: Visa, Mastercard, America express, Klarna, Paypal and more.

WHAT SHIPPING CARRIERS DO YOU USE?

For the EU we use UPS, for USA we use Fed Ex and in Sweden DHL.

HOW CAN I TRACK MY ORDER?

You will be receiving a shipping confirmation email with a link to your tracking number information once the parcel is shipped.

CAN YOU ADVICE ME WHEN CLOGS AND SANDALS ARE SOLD OUT AND WILL BE BACK IN?

For out of stock styles, click on "notify me when back in stock" on the product page or send us an email at order@calou.se and we´ll make sure to to let you know if they ever come back in stock.

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Give us a call or e-mail us as soon after placing your order as possible and we wil do our best to update your order.

HOW DO CALOU SHOES TYPICALLY FIT?

We have all different feet so fit tends to vary based on the style. Our shoes fit in general normal to wide feet but some can have a more narrow fit. We have recommendations for each style that you can find on each product page. You can also refer to our size guide for more general information.

I WEAR A HALF-SIZE, WHAT SHOULD I DO?

We only do whole sizes, so we typically recommend that half sizes size up.

THE SHOES I WANT ARE SOLD OUT! WILL YOU BE GETTING ANY MORE?

We can't promise that we'll make more of a certain shoe, but there is a chance! Add your name to the waitlist on the product page or shoot us an e mail at support@calou.se and we’ll make sure to let you know if they ever come back in stock.

DO YOU EVER HAVE SALES?

We don't always have sales, but when we do, it's best to be on our mailing list for newsletterOur newsletter subscribers get first dibs on new products, early access to sales and more.