FAQ

Can I return the clogs if they don´t fit?

Yes, Unworn items can be returned for an exchange or a refund. If you would like to exchange your clogs you will have to make a new purchase online. Please note that we do not cover the shipping cost for the returned shoes.

How long will it take to get my order?

For EU and USA the UPS and Fed Ex shipping time is 2-5 working days.

What is the shipping cost?

For EU the cost is 15 euro. For orders exceeding 99 euro are free.

For USA and Canada the cost is 15 euro/19 USD

For other countries outside EU we charge 250 SEK/25 Euro.

Payments

Secured and trysted checkout with: Visa, Mastercard, America express, Klarna, Paypal and more..

What shipping carriers do you use?

For the EU we use UPS and for USA we use Fed Ex. For the rest of the world we use the Post.

How can I track my order?

You will get an email with the tracking information once the parcel is shipped.

Can you advice me when clogs and sandals that are out of stock will become available?

For out of stock clog styles, send us an email at order@calou.se