Leverans

Shipping & Delivery Terms:

Shipping Basics:

• All orders are sent from our warehouse in Sweden.
• We ship within 24 hours on business days.

Important Note:

• Double-check your address and phone no when ordering. If it’s wrong, email us at info@calou.se as soon as possible.

Free Shipping:

• Europe: Free for orders over 200 €.
• Sweden: Free for orders over 2000 SEK.

Shipping Costs (if your order doesn’t qualify for free shipping):

• Sweden: 79 SEK (DHL).
• EU: 12 € (DHL).
• USA/Canada: 17 USD (FedEx)
• Rest of the world: 36 euro

Delivery Details:

Sweden:

• Your order will be delivered to a nearby DHL Service Point.
• Delivery time: 1–3 working days.

Rest of Europe:

• Delivered to the address you provide.
• Delivery time: 2–5 working days.

Outside Europe:

• Shipped via FedEx to the address you provide.
• Use the tracking number we send in your email to follow your package.
• For the UK, Norway, and Switzerland, VAT and customs fees are paid during checkout.
• Delivery time: 2–6 working days.

Customs, Duties, and Taxes:

• EU: No extra customs charges.
• USA:
• Orders under $800: No extra fees.
• Orders over $800: Import duties apply, paid directly to the courier upon delivery.

Delivery Time:

• We start processing your order right after it’s placed. Delivery times depend on your location:
• For pre-order items, we’ll let you know the estimated delivery time and keep you updated if delays happen.
• We may cancel your order if an item is out of stock or if there’s a pricing error.

Tracking Your Order:

• Use the tracking link sent via email or SMS to check your delivery status.